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| Guide to Computer Troubleshooting and Repair - PC Troubleshooting Manual |
| PC's are actually much easier to
repair these days than in the early 90's . The number of discrete parts
in a PC has dropped radically since I first cracked open an PC AT in 1985.
The average PC these days has less than a dozen parts, unless you start
counting cables, and that total includes the keyboard and mouse! So, some
new techs figure the way to learn computer repair and troubleshooting
is to carry around a few spare parts and swap-til-you-drop. Well, it doesn't
really work that way for a number of reasons, including the fact that
all the really tough problems are intermittent, so diagnosing the problem
correctly is actually the main challenge. Computer hardware problems are
less common than software problems (just think about all the malware and
viri running about the Internet), and there are far fewer variables to
consider when learning to troubleshoot PC hardware. The real trick is
to go about it in a systematic matter, eliminating possibilities whenever
possible before you start purchasing replacement parts. To that end, developed
a series of diagnostic flowcharts for logical approach to computer repair.
Four miniature flowcharts are below.
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Power Supply Troubleshooting
The first place to start is always confirming that the power supply is
operating properly. When you start troubleshooting a dead computer, never
ignore the possibility that the AC power to the PC's power supply is at
fault. Power supplies often fail gradually, giving rise to symptoms that
appear to be caused by individual component failure. Many cheaper PC's
ship with power supplies would basically describe as "disposable." If
you had to choose one part to blame the majority of intermittent failures
in cheap PC's on, it would be the power supply. |
Video Failure Troubleshooting
When we talk about troubleshooting video failures, we're usually talking
about no image at all on the screen. The easy cases to diagnose are those
where the monitor or LCD isn't powering up properly, or the PC not powering
up. Video card failure isn't uncommon, and video cards can lose their
contact with the motherboard, especially early AGP adapters which frequently
popped out of their slot. Video failure can also be due to motherboard
failure or to external interference, when it comes to poor image quality.
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Motherboard and CPU Troubleshooting
There are very few instances when you'd turn on a PC, have it either power
up or not, and be able to say, "Oh, that's a motherboard problem."
Motherboard failures usually show up as second level problems, like "after
replacing the video card and the screen is still dead." If you want
to learn how to repair PC's without swapping every part, it's critical to
know what to look for on a powered up system, like a CPU fan that isn't
running, or RAM that stays cold. Sometimes you can spot a blown capacitor
on a motherboard, but it's not a common problem. |
Hard Drive Failure Troubleshooting
Students who are still learning the basics of computer repair, like what
components are involved in what operation, will frequently assume that all
boot issues are due to a hard drive failure. The truth is, of all the four
subsystems represented in this table, hard drives are probably the most
reliable. You don't mean that hard drives last longer than memory modules
or video cards in the pure MTBF (Mean Time Between Failure) sens
e, you mean they are rarely at fault when you're called in to repair a PC.
Hard drive failures are generally pretty easy to troubleshoot, in part because
the operating system will include tools to report on the hard drive's reliability
when it's accessible. |
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